Patrick Steva, MBA
Legal Compliance Coordinator, 2005-Present
As Legal Compliance Coordinator, Patrick is responsible for helping the organization meet all state guidelines for debt management service providers in our states of operation. This involves serving as the company liaison during regular state banking exams, reviewing current and proposed state and federal legislation pertaining to the industry, complying with state reporting requirements in states where licensed, making application for licenses in those states where the company is seeking to expand services, and conducting internal company audits for state compliance. He tirelessly works to ensure that the consumers we serve are receiving the best quality care possible.
Director of Quality Assurance and Internal Auditor, 2002-Present
Eileen has been with Family Credit Management since 2002 and currently serves as our Director of Quality Assurance and Internal Auditor. Eileen is responsible for maintaining FCM's ISO 9001:2000 certification, which includes the coordination and management of all quality assurance related activities to ensure that proper accreditation standards are met. In addition to this, Eileen tracks and reports program outcomes and chairs our regularly scheduled management meetings with senior management to discuss internal audit findings and changes to our processes. She is certified in the ISO 9001:2000 standards of quality, reliability, efficiency, effectiveness and good management practices.