Management Team

  • Patrick Steva, MBA

    Patrick Steva, MBA

    Legal Compliance Coordinator, 2005-Present

    As Legal Compliance Coordinator, Patrick is responsible for helping the organization meet all state guidelines for debt management service providers in our states of operation. This involves serving as the company liaison during regular state banking exams, reviewing current and proposed state and federal legislation pertaining to the industry, complying with state reporting requirements in states where licensed, making application for licenses in those states where the company is seeking to expand services, and conducting internal company audits for state compliance. He tirelessly works to ensure that the consumers we serve are receiving the best quality care possible.

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  • Eileen Shipman

    Eileen Shipman

    Director of Quality Assurance and Internal Auditor, 2002-Present

    Eileen has been with Family Credit Management since 2002 and currently serves as our Director of Quality Assurance and Internal Auditor. Eileen is responsible for maintaining FCM's ISO 9001:2000 certification, which includes the coordination and management of all quality assurance related activities to ensure that proper accreditation standards are met. In addition to this, Eileen tracks and reports program outcomes and chairs our regularly scheduled management meetings with senior management to discuss internal audit findings and changes to our processes. She is certified in the ISO 9001:2000 standards of quality, reliability, efficiency, effectiveness and good management practices.

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