Director of Quality Assurance and Internal Auditor, 2002-Present
Eileen has been with Family Credit Management since 2002 and currently serves as our Director of Quality Assurance and Internal Auditor. Eileen is responsible for maintaining FCM's ISO 9001:2000 certification, which includes the coordination and management of all quality assurance related activities to ensure that proper accreditation standards are met. In addition to this, Eileen tracks and reports program outcomes and chairs our regularly scheduled management meetings with senior management to discuss internal audit findings and changes to our processes. She is certified in the ISO 9001:2000 standards of quality, reliability, efficiency, effectiveness and good management practices.
As the Internal Auditor, Eileen is the management representative responsible to ensure the Quality Management System is working. The ISO processes requires her to plan and manage the processes necessary for the continual improvements of business processes, quality and customer service. Eileen is also responsible for implementation of our Code of Practice which is signed and followed by all employees.
Eileen is certified in the Essentials of Auditing Management Systems – ISO 9001:2000 and Auditing Processes through the BSI Management Systems.
Eileen was born and raised in Chicago, IL, and made the Rockford area home after attending Rockford College.