About Family Credit

As a Counseling Manager, Alexandria Ingarra works closely with Family Credit Management’s Counseling team to improve the financial lives of consumers across the country.

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Alexandria has served as a Credit Counselor for numerous years. Her countless energy and passion to help individuals and families in financial distress helped her become a Senior Credit Counselor, and ultimately Counseling Department Manager. She works to oversee the team of credit counselors and ensure that the consumers that contact FCM are receiving the best care and guidance available.

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Alexandria also works with the rest of the management team to continuously innovate new ways to serve clients and consumers all across the country. She is certified with the Center For Financial Certifications which requires curriculum and ongoing training.

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Alexandria and her husband reside outside of Rockford, Illinois with their son and two dogs.

As Client Services Call Center Manager at Family Credit Management, DeAnna Dziewior is responsible for providing assistance to the Client Services Department staff and ensure deliverance of quality customer service to our clients. She assists with incoming calls, communicates with creditors and provides ongoing training for the call center representatives to ensure they provide the best care possible.

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Before evolving into her current role, DeAnna spent time as a Client Service Representative, Credit Counselor and Training Coordinator. She is a Certified Credit Counselor through the Center for Financial Certifications.

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DeAnna’s gentle and caring spirt helps promote and maintain a positive atmosphere within the company. She has a strong desire to help improve our clients’ lives by helping them gain control of their finances. She also specializes in taking care of clients facing difficult hardships by assisting them with their budget and making the debt management plan more affordable.

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DeAnna enjoys spending time with her family and friends. You can always find her with a cup of coffee in hand!

When Kristy Cuevas joined the Family Credit team in 2017, she came with several years of retail management experience. As the Creditor Relations supervisor, she develops good working relationships with the creditors that we interact with on a daily basis. Kristy and her awesome team work directly with the creditors to reduce monthly payments, interest, and sometimes even balances on client accounts.

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As a former FCMS client, Kristy understands the financial stresses felt by our clients. She recently has purchased her first home, and is truly a FCMS success story. Kristy has first-hand knowledge of how effective our program is, and relays that passion to help others to become debt free.

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Kristy lives in Northern Illinois with her sons and Westies. When she’s not at work, she loves baking, watching sports and hanging out with her boys.

Erika Emanuel has been with Family Credit Management since 2014. She currently serves as Information Technology Manager, overseeing technology and security for the organization. In this role, she combines her passion for helping others and a love of technology to ensure our clients receive excellent customer service, whether contacting us by email, phone, online chat, or text. As Family Credit Management continues to grow, Erika supports the organization by creating and implementing innovative solutions to increase efficiency and improve the customer experience.

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She understands the financial challenges many individuals and families face and earned a certification as Personal Finance Counselor through the Center for Financial Certifications to be able to further assist people on their journey to become debt free.

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Erika currently resides in Northern Illinois with her husband and their two children.

As the Accounting Trust Fund Manager, Alysson Barks currently assists the Accounting Operations Manager with all daily responsibilities. Her functions include day-today reconciliation of the Client Trust Account, disbursement of client funds, and working with creditors to ensure timely payments are applied as agreed. In addition to her daily roles, Alysson has also traveled nationwide to present to consumers on a variety of topics that include money management, understanding and improving your credit report, and creative money saving ideas.

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Prior to transitioning over to Accounting, Alysson served as Counseling Department Manager from 2011-2016, and worked as a Certified Personal Finance Counselor since 2007. Alysson maintains her certification through Center for Financial Certifications, a division of The Institute of Financial Literacy. After starting with Family Credit Management in 2007, Alysson began specializing in creating personal spending plans, one on one credit report analysis, and developing debt management plans to help individuals get out of debt as quickly and efficiently as possible.

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In 2009, Alysson became a certified Housing counselor through the Neighborworks Center for Homeownership Education and Counseling, and has helped many clients get started on the path to home ownership. Finding the Fair Credit Reporting Act to be invaluable information for consumers, Alysson also maintains her certification with the Consumer Data Industry Association, as well as being a Certified Credit Repair Specialist with the Institute of Consumer Financial Education.

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In 2004, Alysson received her Bachelor of Arts in Political Science from Augustana College in Rock Island, Illinois. She was born and raised in Rockford, IL, and continues to reside there with her husband and two children.

As Legal Compliance Coordinator, Patrick Steva works with other members of Family Credit Management’s Compliance Team in helping the organization meet all state guidelines for debt management service providers in our states of operation. This involves serving as the company liaison during regular state banking exams, reviewing current and proposed state and federal legislation pertaining to the industry, complying with state reporting requirements in states where licensed, making application for maintaining licenses, and conducting internal company audits for state compliance. He is dedicated to ensure the consumers we serve are receiving the best quality of services possible.

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Before starting at Family Credit Management Services, Patrick served as an administrator of several health service organizations, gaining a working knowledge of budgets and cost reimbursement. He also worked in the financial services field for several years, helping people with their financial protection and investment needs.

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Patrick graduated from Gannon University with a Master's in Business Administration. He also earned a Bachelor of Science in Biology from Grove City College in Grove City, Pennsylvania. Patrick is also a Certified Debt Management Professional through the Partnership for Financial Education.

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Patrick currently resides in Northern Illinois with his wife, Anita.

As Client Service Disbursement Supervisor at Family Credit Management, Robert Stevens is responsible for ensuring payments are disbursed to creditors in a timely and accurate manner. Robert’s mission is to help consumers attain financial goals while on the debt management plan and long after their time with FCMS.

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Robert joined the company in 2006. He has assisted in various positions within the organization including the Client Service department, Accounting Department and Regulatory Compliance department. These experiences have helped him understand the many challenges that our clients face on a daily basis.

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Robert has many certifications including Fair Credit Reporting Act with Consumer Data Industry Association, Homeownership Counseling with NeighborWorks Center for Homeownership Education and Counseling, a Certified Credit Counselor through both Association for Financial Counseling & Planning Education and the Center For Financial Certifications.

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Robert has recently purchased his first home in northern Illinois. He is still, however, is an avid Wisconsin Badger and Green Bay Packers fan!

Nicholas Hoffman joined Family Credit’s team in 2018 as a Credit Counselor and currently serves in administration as Chief of Staff and Internal Auditor. He is a Certified Personal Finance Counselor, with a degree in Business Management from Rasmussen College. He has years of experience in customer service-centric supervisory and management roles prior to joining Family Credit. Nicholas uses his experience to work closely with the executive and management team to coordinate projects, continually improve the customer experience, and help ensure Family Credit is meeting the high standards they, and the people they serve, hold themselves to.

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Nicholas is an avid Chicago sports fan that resides in Rockford, IL with his wife and golden retriever. He plans to continue his education and keep meeting every challenge as they come.