Contact us
We're here to help! To ensure you reach the right person, please select the option that best describes you and then complete the form. Whether you have a question, need support, or are ready to get started. We’ll get back to you as soon as possible.
Please use this form if you are already enrolled in our program and have made your first payment.
Please use this form if you are interested in our services or have general questions.
Call Us
Counseling Department
877-322-8319 (Toll Free)
Existing Clients
877-322-8330 (Toll Free)
Creditors
815-484-1600, Option 3
General Inquiries
815-484-1600, Option 3
Corporate Office
Family Credit Counseling Service, Inc. d/ b/a Family Credit Management Services
111 N. Wabash Avenue, Suite 1408, Chicago, IL 60602
Please do not send payments or correspondence to the Corporate office. This will delay processing by several days.
Operations Center
All mail for our counseling, creditor relations and client service teams should be sent here:
4306 Charles Street, Rockford, IL 61108
Our services
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