Creditor Statement Needed
One (or more) of your accounts is temporarily ineligible; typically, this means there is a promotional rate, a short-term internal plan, or the account has not been opened for long enough. We are happy to continue sending payments on the account(s) but need a copy of your most recent statement(s) to ensure we are following up at an appropriate time.
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Call Us
Counseling Department
877-322-8319 (Toll Free)
Existing Clients
877-322-8330 (Toll Free)
Creditors
815-484-1600, Option 3
General Inquiries
815-484-1600, Option 3
Corporate Office
Family Credit Counseling Service, Inc. d/ b/a Family Credit Management Services
111 N. Wabash Avenue, Suite 1408, Chicago, IL 60602
Please do not send payments or correspondence to the Corporate office. This will delay processing by several days.
Operations Center
All mail for our counseling, creditor relations and client service teams should be sent here:
4306 Charles Street, Rockford, IL 61108
Our services

