Do I Have to Talk to My Credit Counselor on the Phone?

Posted By: Family Credit Management | Thursday November 30, 2023

When it comes to seeking credit counseling, one of the common concerns people have is whether they will be required to talk to their credit counselor over the phone. The answer is: Only if you want to! We understand that everyone has different levels of comfort with communicating and we work to meet you where you’re at! We offer multiple communication channels for you to choose from, so you can work with us in a way that suits you best.

How Should We Contact You?

Our dedicated team of credit counselors is equipped to assist you through various means of communication. Whether you prefer talking on the phone, exchanging emails, engaging in online chat sessions, or even communicating via text messages, we have you covered. We believe that effective communication is essential for a successful credit counseling experience, and we want to ensure that you feel comfortable throughout the process.

Starting with an Online Free Quote Form

To get started, we encourage most consumers to begin by filling out our online free quote form. This form allows you to initiate contact with us without having to make a phone call. As part of the form, we ask you to select your preferred method of communication. While many clients choose to work with us through email and text, some may still prefer phone calls, and we are more than happy to accommodate that preference.

Free Online Quote 

Flexibility is Key

Once you become a client, we continue working with you in the methods you prefer. Our Client Services team is equipped to call, email, text, or chat online with you-whatever you’d like.

The choice of whether to talk to your credit counselor on the phone is entirely up to you. We strive to make the credit counseling process as convenient and comfortable as possible, offering a range of communication options to suit your preferences. Whether you choose to communicate through email, text, online chat, or over the phone, our team is here to support you every step of the way.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

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Ready to get started?

Our certified credit counselors are ready to help you take control of your debt and finances. Take the leap with us today.

Get started with a free quote